HelpCrunch
7.7#4 in customer service - midmarket softwareFrom $15 a monthAndroidiOSWebAPI
VisitHelpCrunch vs Vision Helpdesk
Vision Helpdesk
7.8#3 in customer service - midmarket softwareAndroidiOSWebAPI
VisitWhat both publish
| Fact | HelpCrunch | Vision Helpdesk |
|---|---|---|
| Founded | 2016 | 2007 |
| Headquarters | Wilmington, Delaware, USA | Nashik, Maharashtra, India |
| Integrations | Listed integrations include Zapier, Slack, WordPress, Facebook Messenger, WhatsApp, Instagram, Google Analytics, Shopify, Telegram, Viber, HubSpot, Salesforce, Pipedrive, Jira, Segment, Twitter, Aircall, Zendesk and others. | Listed integrations include Facebook, Twitter, Google Workspace, Office 365, Exchange, Active Directory, PayPal, Drupal, WHMCS, Clientexec, Twilio, WordPress, SugarCRM and HostBill. |
| Licence | The WordPress integration plugin is identified as open-source software, while HelpCrunch itself is delivered as a hosted SaaS service. | The EULA grants a proprietary, non-exclusive, non-transferable licence and prohibits copying, modification, reverse engineering and sublicensing. |
| Live chat | The platform provides real-time customer conversations through a customizable web chat widget. | Live Chat is a secure real-time multi-company messaging product aimed at sales engagement and faster support responses. |
| Rating on Apple App Store | 5.0 out of 5 from 2 ratings. | 2.0 out of 5 from 2 ratings |
| Rating on Capterra | 4.8 out of 5 from 195 reviews. | 4.6 out of 5 from 49 reviews |
| Rating on G2 | 4.7 out of 5 from 240 reviews. | 4.6 out of 5 from 100 reviews |
| Rating on GetApp | 4.8 out of 5 from 195 reviews. | 4.6 out of 5 from 49 reviews |
| Rating on Google Play | 2.0 out of 5 from 70 reviews. | No user rating is displayed; the listing shows 100+ downloads. |
| Rating on Trustpilot | 4.7 out of 5 from 34 reviews. | 4.2 out of 5 from 6 reviews |
| REST API | The HTTPS REST API uses JSON, bearer API keys and standard HTTP methods, with a documented default limit of 120 requests per minute. | Its developer REST API includes ticket and client management operations such as opening tickets, replying, searching, and updating ticket properties. |
HelpCrunch plans
- Basic$15 a month
- Pro$25 a month
- Unlimited$620 a month
Vision Helpdesk plans
- Starter Help Desk SaaS$15 a month
- Pro Help Desk SaaS$25 a month
- Starter Help Desk Download$8 a month
- Pro Help Desk Download$16 a month
- Satellite Help Desk SaaS$30 a month
- Pro Service Desk SaaS$40 a month
Pick HelpCrunch if…
You want what its maker publishes above — check its page for the details.
Pick Vision Helpdesk if…
Vision Helpdesk suits businesses handling customer support or IT service management, including organizations supporting multiple brands or companies. The product range and deployment options accommodate teams choosing between SaaS and on-premises installation.