HelpCrunch
7.7#4 in customer service - midmarket softwareFrom $15 a monthAndroidiOSWebAPI
VisitHelpCrunch vs Jitbit Helpdesk
Jitbit Helpdesk
7.9#2 in customer service - midmarket softwareAndroidiOSWebAPI
VisitWhat both publish
| Fact | HelpCrunch | Jitbit Helpdesk |
|---|---|---|
| Company legal name | The service is operated by HelpCrunch Corporation. | Crunchbase lists the legal name as Jitbit LP and identifies Alexander Yumashev and Max Al Farakh as founders. |
| Free plan | No | No |
| Integrations | Listed integrations include Zapier, Slack, WordPress, Facebook Messenger, WhatsApp, Instagram, Google Analytics, Shopify, Telegram, Viber, HubSpot, Salesforce, Pipedrive, Jira, Segment, Twitter, Aircall, Zendesk and others. | Listed integrations include Jira, GitHub, GitLab, Bitbucket, Slack, Microsoft Teams, Zapier, Dropbox, Google Drive, OneDrive, Box, WhatsApp, WordPress, Power BI, Stripe, SurveyMonkey, Basecamp and ClickUp. |
| Knowledge base | HelpCrunch provides a WYSIWYG knowledge-base editor that can publish a standalone help center or embed articles in the widget. | The product includes a searchable knowledge base and self-service portal where users can track their tickets. |
| Limit: mobile app | Google Play and Capterra reviewers report delayed or missing notifications, slow loading and login or usability problems in mobile apps. | Reviewers report mobile crashes, authentication problems, delayed notifications, missing functions and black screens. |
| Rating on Apple App Store | 5.0 out of 5 from 2 ratings. | 4.6 out of 5 from 71 ratings |
| Rating on Capterra | 4.8 out of 5 from 195 reviews. | 4.5 out of 5 from 33 reviews |
| Rating on G2 | 4.7 out of 5 from 240 reviews. | 4.3 out of 5 from 53 reviews |
| Rating on GetApp | 4.8 out of 5 from 195 reviews. | 4.6 out of 5 from 33 reviews |
| Rating on Google Play | 2.0 out of 5 from 70 reviews. | 3.0 out of 5 from 102 reviews |
HelpCrunch plans
- Basic$15 a month
- Pro$25 a month
- Unlimited$620 a month
Jitbit Helpdesk plans
- SaaS$24 a month
- Freelancer$29 a month
- Startup$69 a month
- Company$129 a month
- Enterprise$249 a month
- Self-hosted AI add-on$999, paid once
Pick HelpCrunch if…
You want what its maker publishes above — check its page for the details.
Pick Jitbit Helpdesk if…
It suits IT or customer-service teams that need ticket routing, multiple support channels, and automation. Organizations choosing between hosted service and keeping data on their own database servers can consider its two deployment options.