GuestMaker
5.5#23 in hospitality crm softwareWebAPI
VisitGuestMaker vs HoteSoft Guest CRM
HoteSoft Guest CRM
7.5#3 in hospitality crm softwareAndroidiOSWebAPI
VisitWhat both publish
| Fact | GuestMaker | HoteSoft Guest CRM |
|---|---|---|
| API | GuestMaker provides an open REST API and webhooks for connecting systems and accessing guest, booking and reservation data. | HoteSoft states that it offers a RESTful API with documentation, webhooks and real-time data feeds for external CRM, ERP and loyalty systems. |
| Founded | 2016 | HoteSoft says it was founded in 2014 by hotel-industry veterans. |
| Guest profiles | Guest profiles can combine PMS, booking, Wi-Fi, chatbot, review and loyalty data, with email verification and duplicate resolution. | Guest CRM profiles include stay history, lifetime value, repeat rate, room and spending details, preferences, feedback, ratings, and VIP, corporate, or loyalty tags. |
| Integrations | The product page names Opera, Mews and Cloudbeds among 50+ PMS integrations, and also lists Quicktext, HiJiffy, Asksuite, ReviewPro, TrustYou and Revinate. | Named connections include Booking.com, Expedia, Airbnb, Hotels.com, Agoda, TripAdvisor, Vrbo, Stripe, PayPal, Square, Worldpay, Adyen, SagePay, Amadeus, Sabre, Galileo and key-card systems. |
| Intended customers | Hotelinking describes its platform as designed for hotel groups and says it has grown alongside hotels and hotel chains since 2016. | The brochure says HoteSoft is built for independent hotels, boutique chains, and global groups. |
| Product | GuestMaker is a multichannel hotel CRM that unifies guest data and automates communication before, during and after a stay. | HoteSoft is a cloud hotel-management platform with a Guest CRM module for hotel operations and guest engagement. |
| Security | Hotelinking says its services run in AWS EU regions in Ireland and use TLS 1.2 or higher in transit and AES-256 encryption at rest. | The vendor claims AES-256 encryption at rest, TLS 1.3 in transit, PCI DSS Level 1, GDPR compliance and ISO 27001 certification. |
| Support | Hotelinking provides technical support 365 days a year through support tickets, phone and a help center; customer service hours are listed as Monday to Thursday 9 AM–5 PM and Friday 9 AM–2 PM. | The brochure lists 24/7 live chat, email support with a 2-hour response SLA, and a knowledge base with more than 400 articles and videos. |
GuestMaker plans
No prices published.
HoteSoft Guest CRM plans
- Advanced Reports Module$99 a year
- Dedicated Onboarding & Training$199, paid once
- Custom booking widget + live chat$299 a year
- Starter$299
- White-label Mobile App$499 a year
- Pro$699
Pick GuestMaker if…
GuestMaker suits hotels looking for a web CRM that combines reservation syncing with guest communications and marketing functions. Its segmentation and loyalty tools may suit teams organizing guest outreach.
Pick HoteSoft Guest CRM if…
It suits hotels that want guest profiles, segmentation, and targeted messaging alongside centralized reservations. HoteSoft lists independent hotels, boutique chains, and global groups as intended customers.