
Go Help Desk
5.9#20 in customer support softwareWebAPISelf-hosted
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| Fact | Go Help Desk | Zammad |
|---|---|---|
| Integrations | The product supports SAML identity providers including Okta, Azure AD, and Google Workspace, plus SMTP email notifications and outbound webhooks. | Zammad provides a REST API and lists integrations including LDAP, Sipgate, Placetel, Checkmk, Monit, and Nagios. |
| Purpose | Go Help Desk is an open-source ticket management system for support teams to submit, track, triage, respond to, and resolve requests on their own infrastructure. | Zammad is a central support platform for customer service, IT support, and internal operations. |
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You want what its maker publishes above — check its page for the details.