GLPI
9.1#1 in it asset management softwareFrom €19 a monthAndroidiOSWebAPI
VisitGLPI vs Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk
8.0#8 in it help desk softwareFree planFree planAndroidiOSWebAPI
VisitWhat both publish
| Fact | GLPI | Spiceworks Cloud Help Desk |
|---|---|---|
| Integrations | Official integrations include Azure/Entra ID, Google SSO, GLPI Inventory and webhooks. | The product is described as integrating with email, Active Directory and other Spiceworks tools; third-party business integrations are limited according to an independent review. |
| Knowledge base | A knowledge-base module centralizes internal procedures and public FAQs for user self-service. | The service includes a knowledge base for articles, FAQs and tutorials, with articles linkable to tickets. |
| Rating on Apple App Store | 3.4 out of 5 from 7 ratings | 1.8 out of 5 from 62 ratings |
| Rating on G2 | 4.5 out of 5 from 42 reviews | 4.3 out of 5 from 311 reviews |
| Rating on Gartner Peer Insights | 4.3 out of 5 from 7 ratings | The opened Gartner page shows favorable reviewer experience but does not display an aggregate numeric rating or review count. |
| Rating on GetApp | 4.5 out of 5 from 41 reviews | 4.4 out of 5 from 586 reviews |
| Rating on Google Play | 3.8 out of 5 from 302 reviews | 2.3 out of 5 from 127 reviews |
| Rating on TrustRadius | 9.2 out of 10 from 9 reviews | 8.2 out of 10 from 255 reviews and ratings |
GLPI plans
- Public Cloud€19 a month
- Private Cloud€21 a month
- Custom—
- GLPI Network Basic€100 a month
- Self-hosted Basic€100 a month
- Self-hosted Standard€300 a month
Spiceworks Cloud Help Desk plans
- CoreFree
- Core PlanFree
- Premium Plan - annual$5 a month
- Premium$6 a month
- Premium Plan - monthly$6 a month
Pick GLPI if…
GLPI suits organizations that need ticket handling, IT asset records, and service workflows. Cloud and on-premise options address different deployment needs, including teams with specific security or customization requirements and IT staff.
Pick Spiceworks Cloud Help Desk if…
It suits organizations looking for cloud help desk ticketing with unlimited end users and a free Core plan for up to five Tech & Admin seats. Teams needing an ad-free experience, unlimited Tech & Admin seats, or 24/5 live chat can consider Premium.