GLPI
9.1#1 in it asset management softwareFrom €19 a monthAndroidiOSWebAPI
VisitGLPI vs OTOBO
What both publish
| Fact | GLPI | OTOBO |
|---|---|---|
| Authentication | Supported external authentication sources include LDAP, mail servers, CAS, X.509 certificates and web-server delegation. | The maker lists Active Directory, LDAP, databases, Kerberos, and OpenID Connect/OAuth 2.0 among supported authentication options. |
| Integrations | Official integrations include Azure/Entra ID, Google SSO, GLPI Inventory and webhooks. | Its Generic Interface provides REST and SOAP APIs for creating web services that trigger activities in third-party systems or retrieve information. |
GLPI plans
- Public Cloud€19 a month
- Private Cloud€21 a month
- Custom—
- GLPI Network Basic€100 a month
- Self-hosted Basic€100 a month
- Self-hosted Standard€300 a month
OTOBO plans
- Entry€3,900 a year
- Professional€9,900 a year
- Enterprise€24,500 a year
Pick GLPI if…
GLPI suits organizations that need ticket handling, IT asset records, and service workflows. Cloud and on-premise options address different deployment needs, including teams with specific security or customization requirements and IT staff.
Pick OTOBO if…
OTOBO suits organizations coordinating IT or non-IT service work across departments, providers, and customers. It may be relevant to teams that need ticket workflows, a service catalog, and integrations through REST or SOAP APIs.