GitBook
8.4#7 in knowledge base softwareFrom $65 a monthFree planWebAPI
VisitGitBook vs ProProfs Knowledge Base
ProProfs Knowledge Base
9.0#2 in knowledge base softwareFrom $0.99 a monthFree planAndroidiOSWebAPI
VisitWhat both publish
| Fact | GitBook | ProProfs Knowledge Base |
|---|---|---|
| Access control | Tiered roles and permissions control who can view and edit content. | Security features include conditional content, folder restrictions, Enterprise SSO through Okta and Azure AD, private sites and IP restrictions. |
| API | The GitBook API is RESTful and supports standard GET, POST, PATCH, and DELETE methods for content, collaboration, and integrations. | The product provides API integration for extracting the entire list of knowledge-base articles and for creating pages, updating topics, creating folders and importing documents to FAQs. |
| Content analytics | Yes | Yes |
| Custom domain | Yes | Yes |
| Free plan | Yes | Yes |
| Integrations | Built-in integrations include GitHub, GitLab, Slack, Intercom, analytics services, authentication providers, feature-flag tools, and support tools. | Listed integrations include Freshdesk, Salesforce, Zendesk, Google Analytics, Hotjar, Microsoft Clarity, Slack, Jira, Google Translate, Crowdin, Azure AD, Okta and Wufoo. |
| Publishing audience | both | both |
| SSO support | Yes | Yes |
| Support | GitBook provides product support through [email protected] and offers sales contact and demos. | ProProfs advertises 24/7 support through phone, live chat and email, plus a help center with more than 1,000 help articles and video guides. |
| Version history | Yes | Yes |
GitBook plans
- FreeFree
- Premium$65 a month
- Ultimate$249 a month
- EnterprisePriced on request
ProProfs Knowledge Base plans
- FreeFree
- Essentials$0.99 a month
- Business$1.99 a month
- Business Complete Elite$2.99 a month
- Customer Delight Suite$499 a month
- Essentials (Smarter Employee Learning Suite)$0.99 a month
Pick GitBook if…
GitBook suits teams that need to write and publish product documentation, especially those using Git-based review workflows or needing different access levels for readers. Its individual Free plan is limited to one user.
Pick ProProfs Knowledge Base if…
It suits teams that need to publish and maintain public or private help content, manuals, or documentation. The free plan may fit a small knowledge base, while paid plans list minimum user and page limits.