GetWFM
6.9#6 in workforce management softwareFree planFree planWebAPI
VisitGetWFM vs SureWFM
What both publish
| Fact | GetWFM | SureWFM |
|---|---|---|
| Integrations | The site mentions available integrations, HR integrations and data-warehouse integrations but does not name specific partners. | Custom integration/API work can connect SureWFM to phone systems, HR or timekeeping systems, and CRMs; standard connectors start at $800 per project. |
| Scheduling | Scheduling supports breaks, meetings and states, employee availability, interval coverage, drag-and-drop editing and direct communication. | Schedules can be automatically generated against a locked forecast, with live required-versus-scheduled coverage, edit guardrails, undo/redo, and locking. |
| Security | Marketing states that customer data uses TLS/SSL encryption in a cloud data center with 24/7 physical and electronic security. | SureWFM says row-level security isolates tenant data, automated tests check isolation on every database-layer change, and the platform is hosted in ap-southeast-1, Singapore. |
| Support | Paid plans include an initial setup and training call plus continuing business-hours email and telephone support. | Starter includes email support with a two-business-day response, Growth includes priority chat and email with a one-business-day response, and Partner includes same-business-day priority support. |
GetWFM plans
- TeamFree
- EnterprisePriced on request
- WorkforcePriced on request
SureWFM plans
- Starter$599 a month
- Growth$899 a month
- Partner$1,500 a month
Pick GetWFM if…
GetWFM is aimed at contact centers managing staffing, schedules, attendance, and adherence. Its listed audiences range from team leaders and workforce managers to operations managers and directors.
Pick SureWFM if…
It suits contact centers and BPOs that need forecasting, schedule management, agent self-service and intraday staffing visibility. Teams should be comfortable with a web-based service and no on-premises installation.