Genesys Cloud CX
8.8#1 in call center softwareFrom $75 a monthAndroidiOSWebAPI
VisitGenesys Cloud CX vs MyOperator
MyOperator
8.3#10 in call center softwareFrom ₹5,000 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | Genesys Cloud CX | MyOperator |
|---|---|---|
| Founded | Gartner lists Genesys as founded in 1990. | MyOperator says its journey began in 2011 as a bootstrapped cloud-telephony venture. |
| Free plan | No | No |
| Headquarters | Menlo Park, California, United States | The company lists Noida, Uttar Pradesh, India as headquarters. |
| Integrations | Genesys advertises more than 600 turnkey applications and integrations from over 300 partners through AppFoundry. | The integration catalog lists Shopify, Zoho CRM, Bigin, Zoho Recruit, Zoho PhoneBridge, Freshdesk, LeadSquared, SalezShark, Truecaller, Bulk SMS API, Zoho Desk and API/webhooks. |
| Rating on Capterra | 4.3 out of 5 from 269 reviews | 4.2 out of 5 from 69 reviews; ease of use 4.2 and customer service 4.1. |
| Rating on G2 | 4.0 out of 5 from 1,580 reviews | 4.1 out of 5 from 71 reviews. |
Genesys Cloud CX plans
- Genesys Cloud CX 1$75 a month
- Genesys Cloud CX 2$115 a month
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
MyOperator plans
- Sedan₹5,000 a month
- SUV₹15,000 a month
- Enterprise—
- 1800 Toll-Free add-on₹500 a month
- Auto-Dialer add-on₹700 a month
- Truecaller Business add-on₹30,000 a month
Pick Genesys Cloud CX if…
Genesys Cloud CX suits contact centers that need voice or omnichannel routing, workforce management and team collaboration. It also fits organizations coordinating AI governance across contact-center operations, service, IT and development teams.
Pick MyOperator if…
It may suit businesses coordinating phone, WhatsApp, and bot-based customer conversations. The listed integrations and human handovers may be useful to teams routing leads and support conversations across channels.