Genesys Cloud CX
8.8#1 in call center softwareFrom $75 a monthAndroidiOSWebAPI
VisitGenesys Cloud CX vs Helpshift
What both publish
| Fact | Genesys Cloud CX | Helpshift |
|---|---|---|
| Founded | Gartner lists Genesys as founded in 1990. | 2011 |
| Free plan | No | No |
| Headquarters | Menlo Park, California, United States | San Francisco, California, USA |
Genesys Cloud CX plans
- Genesys Cloud CX 1$75 a month
- Genesys Cloud CX 2$115 a month
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
Helpshift plans
- Customized solution-based pricingPriced on request
Pick Genesys Cloud CX if…
Genesys Cloud CX suits contact centers that need voice or omnichannel routing, workforce management and team collaboration. It also fits organizations coordinating AI governance across contact-center operations, service, IT and development teams.
Pick Helpshift if…
Helpshift is designed for gaming studios serving players on mobile, PC, console, and web. It may fit studios seeking a combination of player support, engagement, moderation, and community services.