GainTrace
7.5#1 in customer health score softwareFrom $82 a monthFree planWebAPISelf-hosted
VisitGainTrace vs UserMotion
UserMotion
6.7#4 in customer health score softwareFrom $199 a monthFree planWebAPI
VisitWhat both publish
| Fact | GainTrace | UserMotion |
|---|---|---|
| Headquarters | Ahmedabad, India | 2035 Sunset Lake Road Suite B-2, 19702, Delaware, USA |
| Integrations | Listed connectors include Salesforce, HubSpot, Stripe, Slack, Intercom, Zendesk, Gong, Segment, Mixpanel, Amplitude, PostHog, Heap, Attio, Pipedrive, Close, Freshdesk, Google Analytics, Chargebee, Calendly, Cal.com, Fireflies, Zoom, BigQuery and Snowflake. | The integrations page describes connections for HubSpot, Intercom, Stripe, Close, Outreach, Slack, and a JavaScript SDK for tracking website activity. |
| Playbooks | Nineteen built-in workflows cover scenarios including health drops, renewal timelines, champion departures, payment failures and onboarding stages. | Expert-made playbooks offer step-by-step guidance for GTM teams, including actions for high-intent leads and churn risks. |
| Product | GainTrace is customer success software that combines stack signals into customer health scores to surface churn risk in time to act. | UserMotion describes itself as a sales intelligence platform for uncovering high-intent signups, prioritizing them, and supporting personalized outreach. |
| Support | The company says support is handled by the founders and that support email is answered within one business day. | The contact page says online chat usually receives a reply within five minutes and email within a few hours. |
GainTrace plans
- FreeFree
- GainTrace$82 a month
- Enterprise$1,500 a month
UserMotion plans
- FreeFree
- Starter$199 a month
- ScalePriced on request
Pick GainTrace if…
It suits B2B SaaS customer success teams that want account health scoring, risk alerts and workflows. The free plan may fit teams tracking up to 25 companies; larger company bands have different paid-plan limits.
Pick UserMotion if…
The free plan is positioned for small teams and startups, while Starter is aimed at growing teams and Scale at larger organizations. It suits B2B SaaS teams seeking to prioritize leads and monitor customer health, signals, and churn risks.