GainTrace
7.5#1 in customer health score softwareFrom $82 a monthFree planWebAPISelf-hosted
VisitGainTrace vs Retain
What both publish
| Fact | GainTrace | Retain |
|---|---|---|
| Churn prediction | GainTrace ranks accounts by churn severity and revenue at risk so teams can act before renewal. | Its AI analyzes 10+ behavior signals, including feature usage, onboarding, trends, quiet days, and billing. |
| Integrations | Listed connectors include Salesforce, HubSpot, Stripe, Slack, Intercom, Zendesk, Gong, Segment, Mixpanel, Amplitude, PostHog, Heap, Attio, Pipedrive, Close, Freshdesk, Google Analytics, Chargebee, Calendly, Cal.com, Fireflies, Zoom, BigQuery and Snowflake. | Retain can receive product events through its SDK or API, forward events from PostHog, read subscription data from Stripe or Polar, and send configured alerts to Slack or Discord. |
| Intended users | The About page describes GainTrace as customer success software for B2B SaaS companies and says its customers are B2B SaaS teams worldwide. | Retain is built for B2B SaaS businesses past product-market fit with high-value customers and lean teams handling customer success or account management. |
GainTrace plans
- FreeFree
- GainTrace$82 a month
- Enterprise$1,500 a month
Retain plans
- Pro$79 a month
- Growth$199 a month
- Scale$449 a month
- EnterprisePriced on request
Pick GainTrace if…
It suits B2B SaaS customer success teams that want account health scoring, risk alerts and workflows. The free plan may fit teams tracking up to 25 companies; larger company bands have different paid-plan limits.
Pick Retain if…
Retain is aimed at B2B SaaS teams past product-market fit with high-value customers and lean customer success or account management staffing. It may suit teams that want daily health scores, churn alerts, and retention analysis.