
GainTrace
7.5#1 in customer health score softwareFrom $82 a monthFree planWebAPISelf-hosted
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| Fact | GainTrace | Hook |
|---|---|---|
| Headquarters | Ahmedabad, India | London, United Kingdom |
| Integrations | Listed connectors include Salesforce, HubSpot, Stripe, Slack, Intercom, Zendesk, Gong, Segment, Mixpanel, Amplitude, PostHog, Heap, Attio, Pipedrive, Close, Freshdesk, Google Analytics, Chargebee, Calendly, Cal.com, Fireflies, Zoom, BigQuery and Snowflake. | Hook lists integrations including Salesforce, HubSpot, Salesloft, Outreach, Slack, Intercom, Zendesk, Jira Service Management, Zoom, Gong, Snowflake, BigQuery, Redshift, PostgreSQL, Google, Microsoft and Okta. |
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It suits B2B SaaS customer success teams that want account health scoring, risk alerts and workflows. The free plan may fit teams tracking up to 25 companies; larger company bands have different paid-plan limits.
Hook is aimed at revenue teams, including CROs, Heads of Customer Success and CSMs. It suits teams looking to use customer and product signals to prioritize accounts and coordinate follow-up.