Front
8.6#3 in email clientsFrom $25 a monthAndroidiOSWebAPI
VisitFront vs Jitbit Helpdesk
Jitbit Helpdesk
7.9#2 in customer service - midmarket softwareAndroidiOSWebAPI
VisitWhat both publish
| Fact | Front | Jitbit Helpdesk |
|---|---|---|
| Free plan | No | No |
| Integrations | Front says it offers more than 160 integrations and lists Salesforce, Pipedrive, Jira, Asana, Trello, GitHub and Zapier among supported connections. | Listed integrations include Jira, GitHub, GitLab, Bitbucket, Slack, Microsoft Teams, Zapier, Dropbox, Google Drive, OneDrive, Box, WhatsApp, WordPress, Power BI, Stripe, SurveyMonkey, Basecamp and ClickUp. |
| Rating on Apple App Store | 3.3 out of 5 from 199 ratings | 4.6 out of 5 from 71 ratings |
| Rating on Capterra | 4.5 out of 5 from 289 reviews | 4.5 out of 5 from 33 reviews |
| Rating on G2 | 4.6 out of 5 from 2,518 reviews | 4.3 out of 5 from 53 reviews |
| Rating on Google Play | 2.8 out of 5 from 512 reviews | 3.0 out of 5 from 102 reviews |
Front plans
- Starter$25 a month
- Professional$65 a month
- Enterprise$105 a month
Jitbit Helpdesk plans
- SaaS$24 a month
- Freelancer$29 a month
- Startup$69 a month
- Company$129 a month
- Enterprise$249 a month
- Self-hosted AI add-on$999, paid once
Pick Front if…
Front may suit teams that need shared inboxes alongside ticket automation, SLA management, a help center, or a customer portal. Its plans are organized around seat, workspace, automation-rule, and channel limits.
Pick Jitbit Helpdesk if…
It suits IT or customer-service teams that need ticket routing, multiple support channels, and automation. Organizations choosing between hosted service and keeping data on their own database servers can consider its two deployment options.