Front
8.6#3 in email clientsFrom $25 a monthAndroidiOSWebAPI
VisitFront vs HelpSpot
What both publish
| Fact | Front | HelpSpot |
|---|---|---|
| API access | Yes | Yes |
| Customer portal | Yes | Customers can submit requests, read knowledge-base content, and check request status through a portal. |
| Documentation | The Help Center lists 201 getting-started articles, 352 usage articles, 37 rules articles and 204 API/integration articles, plus developer documentation and release notes. | The support documentation includes installation, upgrade, administration, API, and troubleshooting manuals with dated release notes. |
| Founded | 2013 | 2005 |
| Free plan | No | No |
| Help center | Yes | Yes |
| Included agent seats | 10 | 3 |
| Integrations | Front says it offers more than 160 integrations and lists Salesforce, Pipedrive, Jira, Asana, Trello, GitHub and Zapier among supported connections. | Zapier connects HelpSpot with more than 5,000 applications, including Slack, Teams, Salesforce, and Google Sheets. |
| Rating on Apple App Store | 3.3 out of 5 from 199 ratings | 3.0 out of 5 from 4 ratings |
| Rating on G2 | 4.6 out of 5 from 2,518 reviews | 4.0 out of 5 from 17 reviews |
| Rating on Google Play | 2.8 out of 5 from 512 reviews | 4.2 out of 5 from 16 reviews |
| Rating on TrustRadius | 9.2 out of 10 from 119 reviews | 9.0 out of 10 from 1 rating for incident and problem management |
Front plans
- Starter$25 a month
- Professional$65 a month
- Enterprise$105 a month
HelpSpot plans
- HelpSpotPriced on request
- HelpSpot—
- 3 agents$899 a year
- 5 agents$1,299 a year
- 10 agents$2,199 a year
- 20 agents$4,199 a year
Pick Front if…
Front may suit teams that need shared inboxes alongside ticket automation, SLA management, a help center, or a customer portal. Its plans are organized around seat, workspace, automation-rule, and channel limits.
Pick HelpSpot if…
You want what its maker publishes above — check its page for the details.