Front
8.6#3 in email clientsFrom $25 a monthAndroidiOSWebAPI
VisitFront vs HelpDesk
What both publish
| Fact | Front | HelpDesk |
|---|---|---|
| API access | Yes | Yes |
| Customer portal | Yes | Yes |
| Documentation | The Help Center lists 201 getting-started articles, 352 usage articles, 37 rules articles and 204 API/integration articles, plus developer documentation and release notes. | The API documentation is an OpenAPI-based reference with endpoint schemas, authentication guidance, pagination and webhook examples. |
| Founded | 2013 | 2002 |
| Free plan | No | No |
| Help center | Yes | Yes |
| Integrations | Front says it offers more than 160 integrations and lists Salesforce, Pipedrive, Jira, Asana, Trello, GitHub and Zapier among supported connections. | Documented integrations include LiveChat, ChatBot and Facebook, while the site also lists Shopify, Salesforce, HubSpot, WordPress, Webflow, Slack, WooCommerce and Klaviyo. |
| Paid from | 25 | 19 |
| Public API | Front provides a Core REST API covering entities from contacts to comments, with OAuth 2.0 and API-token authentication. | The public API is documented as version 1.0.0 and supports personal access tokens and OAuth 2 authorization-code authentication. |
| Rating on Capterra | 4.5 out of 5 from 289 reviews | 4.6 out of 5 from 183 reviews |
| Rating on G2 | 4.6 out of 5 from 2,518 reviews | 4.6 out of 5 from 34 reviews |
| Rating on Trustpilot | 1.8 out of 5 from 297 reviews | 3.8 out of 5 from 39 reviews |
Front plans
- Starter$25 a month
- Professional$65 a month
- Enterprise$105 a month
HelpDesk plans
- Essential$19 a month
- Growth$79 a month
- EnterprisePriced on request
Pick Front if…
Front may suit teams that need shared inboxes alongside ticket automation, SLA management, a help center, or a customer portal. Its plans are organized around seat, workspace, automation-rule, and channel limits.
Pick HelpDesk if…
You want what its maker publishes above — check its page for the details.