HelpDesk
The facts below are what the maker publishes about HelpDesk, checked and dated. Our editors have not written about it yet.
Plans and prices
From HelpDesk's own pricing page, checked 21 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Essential | $19 a month | AI Agent · shared inbox · ticketing · workflows · reporting · 10,000 API calls/month · per user/month billed annually; $25/user/month month to month |
| Growth | $79 a month | 200 AI Agent resolutions · chat and ticket summaries · advanced reporting · team collaboration · 20,000 API calls/month · per user/month billed annually; $99/user/month month to month |
| Enterprise | Priced on request | Dedicated onboarding · SLAs · account manager · custom API allowance · SAML 2.0 SSO · audit logs · white label · custom pricing |
The facts
Each one read from HelpDesk's own pages, with the date it was checked.
What it does
- AI replies
- AI drafts reply suggestions from prior ticket conversations and lets agents edit them before sending.checked 21 Oct 2026
- AI summaries
- Ticket summaries show the subject, main issue, progress and suggested next steps.checked 21 Oct 2026
- AI tagging
- AI tag suggestions categorize tickets to improve tracking and routing.checked 21 Oct 2026
- AI text tools
- Text enhancements can change tone, expand responses, and correct grammar or spelling.checked 21 Oct 2026
- API access
- Yeschecked 20 Sep 2026
- Auto-assignment
- Round-robin auto-assignment distributes tickets across agents to balance workloads.checked 21 Oct 2026
- Automation
- Rules can assign, tag, prioritize and follow up on tickets automatically.checked 21 Oct 2026
- Channels
- The platform combines email, live chat, AI Agent and social messaging channels in one inbox.checked 21 Oct 2026
- Collaboration
- Teams can use assignments, private notes, followers, collision detection and shared context on tickets.checked 21 Oct 2026
- Customer portal
- Yeschecked 20 Sep 2026
- Desktop support
- The pricing page lists desktop apps for macOS and Windows, alongside a browser web app.checked 21 Oct 2026
- Developer extensibility
- Developers can build and publish HelpDesk apps through the Developer Console and Marketplace.checked 21 Oct 2026
- Documentation
- The API documentation is an OpenAPI-based reference with endpoint schemas, authentication guidance, pagination and webhook examples.checked 21 Oct 2026
- Help center
- Yeschecked 20 Sep 2026
- Hosting model
- HelpDesk is browser-based and cloud hosted; the official app page says no download or installation is required.checked 21 Oct 2026
- Integrations
- Documented integrations include LiveChat, ChatBot and Facebook, while the site also lists Shopify, Salesforce, HubSpot, WordPress, Webflow, Slack, WooCommerce and Klaviyo.checked 21 Oct 2026
- Licence
- The reviewed pages describe a hosted commercial service and do not state an open-source licence.checked 21 Oct 2026
- Limit: Capterra flexibility
- Capterra reviewers report that complex workflows can expose limited customization and advanced options.checked 21 Oct 2026
- Limit: G2 connectivity and integrations
- G2 reviewers report occasional server connection problems and missing direct integrations such as Slack and Firebase.checked 21 Oct 2026
The company
- Company facts
- Gartner lists the company as founded in 2002, headquartered in Boston, with 201–500 employees and reported annual revenue of $50M–$250M.checked 21 Oct 2026
- Company identity
- Text, Inc. is the company behind HelpDesk.com, LiveChat, ChatBot.com and Text; the parent company is Text S.A.checked 21 Oct 2026
- Founded
- 2002checked 28 Sep 2026
- Headquarters
- Wrocław, Polandchecked 28 Sep 2026
Money
- Free plan
- Nochecked 20 Sep 2026
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