Front
8.6#3 in email clientsFrom $25 a monthAndroidiOSWebAPI
VisitFront vs HelpCrunch
HelpCrunch
7.7#4 in customer service - midmarket softwareFrom $15 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | Front | HelpCrunch |
|---|---|---|
| Company founding | Mathilde Collin founded Front in 2013 and later became executive chair. | HelpCrunch says the company launched on September 3, 2016. |
| Documentation | The Help Center lists 201 getting-started articles, 352 usage articles, 37 rules articles and 204 API/integration articles, plus developer documentation and release notes. | The help center has dedicated sections for getting started, channels, AI, shared inbox, knowledge base, chatbot, messages, popups, reports, integrations, JavaScript API, REST API, webhooks and mobile SDKs. |
| Founded | 2013 | 2016 |
| Free plan | No | No |
| Integrations | Front says it offers more than 160 integrations and lists Salesforce, Pipedrive, Jira, Asana, Trello, GitHub and Zapier among supported connections. | Listed integrations include Zapier, Slack, WordPress, Facebook Messenger, WhatsApp, Instagram, Google Analytics, Shopify, Telegram, Viber, HubSpot, Salesforce, Pipedrive, Jira, Segment, Twitter, Aircall, Zendesk and others. |
| Rating on Apple App Store | 3.3 out of 5 from 199 ratings | 5.0 out of 5 from 2 ratings. |
| Rating on Capterra | 4.5 out of 5 from 289 reviews | 4.8 out of 5 from 195 reviews. |
| Rating on G2 | 4.6 out of 5 from 2,518 reviews | 4.7 out of 5 from 240 reviews. |
| Rating on Google Play | 2.8 out of 5 from 512 reviews | 2.0 out of 5 from 70 reviews. |
| Rating on Trustpilot | 1.8 out of 5 from 297 reviews | 4.7 out of 5 from 34 reviews. |
Front plans
- Starter$25 a month
- Professional$65 a month
- Enterprise$105 a month
HelpCrunch plans
- Basic$15 a month
- Pro$25 a month
- Unlimited$620 a month
Pick Front if…
Front may suit teams that need shared inboxes alongside ticket automation, SLA management, a help center, or a customer portal. Its plans are organized around seat, workspace, automation-rule, and channel limits.
Pick HelpCrunch if…
You want what its maker publishes above — check its page for the details.