Freshdesk Omni (formerly Freshworks Customer Service Suite)
5.5#47 in ai customer service agentsFrom $29 a monthWeb
VisitFreshdesk Omni (formerly Freshworks Customer Service Suite) vs Yellow.ai
What both publish
| Fact | Freshdesk Omni (formerly Freshworks Customer Service Suite) | Yellow.ai |
|---|---|---|
| Founded | 2010 | Yellow.ai began as Yellow Messenger in 2016, founded by three co-founders. |
| Headquarters | San Mateo, California, United States | San Mateo, California, United States |
Freshdesk Omni (formerly Freshworks Customer Service Suite) plans
- Freshdesk Omni Growth$29 a month
- Freddy AI Agent session pack$49 a month
Yellow.ai plans
- FreeFree
- EnterprisePriced on request
- Enterprise—
- FreemiumFree
- PremiumPriced on request
Pick Freshdesk Omni (formerly Freshworks Customer Service Suite) if…
You want what its maker publishes above — check its page for the details.
Pick Yellow.ai if…
Yellow.ai suits customer-service teams that want to build AI bots using a visual flow builder and knowledge-base answers. It can also fit teams that need human handoff or multichannel deployment, with the listed Enterprise tier providing expanded agent and chat capacity.