Freshdesk Omni (formerly Freshworks Customer Service Suite)
5.5#47 in ai customer service agentsFrom $29 a monthWeb
VisitFreshdesk Omni (formerly Freshworks Customer Service Suite) vs Intercom
What both publish
| Fact | Freshdesk Omni (formerly Freshworks Customer Service Suite) | Intercom |
|---|---|---|
| Founded | 2010 | 2011 |
| Headquarters | San Mateo, California, United States | San Francisco, California, United States |
Freshdesk Omni (formerly Freshworks Customer Service Suite) plans
- Freshdesk Omni Growth$29 a month
- Freddy AI Agent session pack$49 a month
Intercom plans
- Essential$19 a month
- Advanced$85 a month
- Expert$132 a month
- Fin AI Agent$0.99, paid once
- Fin AI Agent with existing helpdesk$0.99, paid once
- Fin Voice$1.99, paid once
Pick Freshdesk Omni (formerly Freshworks Customer Service Suite) if…
You want what its maker publishes above — check its page for the details.
Pick Intercom if…
Intercom suits businesses supporting customers through websites, apps, or product experiences, especially teams that want AI answers alongside agent chat. Advanced and Expert include free Lite seats, while Expert lists SSO, identity management, and HIPAA support.