Formilla
7.1#51 in live chat softwareAndroidiOSWebWindows
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| Fact | Formilla | JivoChat |
|---|---|---|
| Chat channels | website | omnichannel |
| Free plan | Yes | Yes |
| Included agent seats | 1 | 5 |
| Listed integrations | 1000 | 50 |
| Live agent chat | Yes | Yes |
Formilla suits businesses that want to offer website visitors live-agent chat or chatbot support. It may fit teams choosing capacity based on the number of chat agents and websites they need to cover.
JivoChat suits teams that need website chat, live agent conversations and visitor tracking across multiple chat channels. Its different plans offer options for teams needing features such as WhatsApp integration, chat routing or a chat API.