Feedbackly
7.2#4 in customer satisfaction softwareAndroidiOSWebAPI
VisitFeedbackly vs SightMill
What both publish
| Fact | Feedbackly | SightMill |
|---|---|---|
| Headquarters | Helsinki, Finland | London, United Kingdom |
| Integrations | Feedbackly offers REST API and SOAP API connections, and says its Salesforce integration can trigger targeted surveys and return feedback data to accounts. | Standard integrations include Salesforce, Zendesk, Google Analytics, Slack and Trello, with webhook, REST API and Zapier options. |
| Product | Feedbackly is a customer experience platform for collecting, analyzing, and acting on customer feedback across customer touchpoints. | SightMill is an online customer experience platform for collecting feedback, analysing responses and making changes to improve business. |
| Support | Plan support ranges from Help Center and live chat on Single to email support on Pro and phone support plus a personal Customer Success Manager on Custom. | The Customer Feedback plan lists onboarding and training plans and 24/7 helpdesk and support. |
| Survey channels | Surveys can be collected online or offline through SMS, email, QR codes, web popups, embedded surveys, and Feedbackly Terminal. | It supports surveys by email, website, SMS, QR code, embedded links and API. |
Feedbackly plans
- Single€249 a month
- Pro€499 a month
- Custom—
- Single (annual billing)€199
- Single (monthly)€249 a month
- Pro (annual billing)€399
SightMill plans
- Customer FeedbackPriced on request
- Custom SolutionsPriced on request
Pick Feedbackly if…
Feedbackly suits midsize and enterprise teams measuring customer feelings across the customer journey. It may also fit teams that need surveys across multiple channels and journey analytics.
Pick SightMill if…
SightMill suits businesses that want to gather feedback through multiple channels, analyze response trends, and route findings to teams. It may fit organizations seeking survey templates and customer or employee feedback workflows.