Feedbackly
7.2#4 in customer satisfaction softwareAndroidiOSWebAPI
VisitFeedbackly vs SatisMeter
SatisMeter
7.5#2 in customer satisfaction softwareFrom $199 a monthFree planAndroidiOSWebAPI
VisitWhat both publish
| Fact | Feedbackly | SatisMeter |
|---|---|---|
| Company history | The company says it was founded in summer 2012 and changed its name from Tapin Feedback to Feedbackly in 2016. | SatisMeter says it began in early 2015, founded by brothers Ondrej and Jakub; it describes its team as small and remote. |
| Free plan | No | Yes |
| Headquarters | Helsinki, Finland | Prague, Czech Republic |
| Integrations | Feedbackly offers REST API and SOAP API connections, and says its Salesforce integration can trigger targeted surveys and return feedback data to accounts. | Named integrations include Productboard, Segment, Intercom, Slack, Salesforce, Zapier, CustomerGauge, Customer.io, and Google Tag Manager. |
| Support | Plan support ranges from Help Center and live chat on Single to email support on Pro and phone support plus a personal Customer Success Manager on Custom. | Premium support is included in every plan, and the company says it performs routine health checks and may troubleshoot technical issues beyond normal support scope. |
Feedbackly plans
- Single€249 a month
- Pro€499 a month
- Custom—
- Single (annual billing)€199
- Single (monthly)€249 a month
- Pro (annual billing)€399
SatisMeter plans
- FreeFree
- Growth$199 a month
- EnterprisePriced on request
Pick Feedbackly if…
Feedbackly suits midsize and enterprise teams measuring customer feelings across the customer journey. It may also fit teams that need surveys across multiple channels and journey analytics.
Pick SatisMeter if…
SatisMeter suits teams that want to gather structured feedback through several survey formats and channels. Its targeting, integrations, and reporting can support teams connecting customer responses to product and service work.