Feedbackly
7.2#4 in customer satisfaction softwareAndroidiOSWebAPI
VisitFeedbackly vs Feedier
What both publish
| Fact | Feedbackly | Feedier |
|---|---|---|
| Integrations | Feedbackly offers REST API and SOAP API connections, and says its Salesforce integration can trigger targeted surveys and return feedback data to accounts. | Feedier lists 20+ native connectors and says it supports API and SFTP imports; its platform page names Salesforce, HubSpot, BigQuery, Snowflake, Power BI, Dynamics 365, and Microsoft Teams among 100+ integrations. |
| Intended customers | Feedbackly says it helps midsize and enterprise companies measure and manage customer feelings across the customer journey. | Feedier says it is designed for complex organizations with multiple teams, business units, brands, or countries. |
| Product | Feedbackly is a customer experience platform for collecting, analyzing, and acting on customer feedback across customer touchpoints. | Feedier describes itself as a Customer Intelligence Platform that consolidates customer feedback and uses AI to produce analysis, reports, and action plans. |
| Support | Plan support ranges from Help Center and live chat on Single to email support on Pro and phone support plus a personal Customer Success Manager on Custom. | All plans include implementation, onboarding and training, and a Feedier Deployed Engineer; the support SLA differs by plan. |
Feedbackly plans
- Single€249 a month
- Pro€499 a month
- Custom—
- Single (annual billing)€199
- Single (monthly)€249 a month
- Pro (annual billing)€399
Feedier plans
- AdvancedPriced on request
- ElitePriced on request
- StandardPriced on request
Pick Feedbackly if…
Feedbackly suits midsize and enterprise teams measuring customer feelings across the customer journey. It may also fit teams that need surveys across multiple channels and journey analytics.
Pick Feedier if…
Feedier suits CX, Customer Insights, Research, Quality, and Operations leaders in complex organizations with multiple teams, business units, brands, or countries.