Eloquant
6.1#16 in customer experience management softwareFrom €55 a monthWebAPI
VisitEloquant vs UXPressia
What both publish
| Fact | Eloquant | UXPressia |
|---|---|---|
| Founded | 2001 | 2015 |
| Headquarters | Gières, France | Sacramento, California, United States |
| Integrations | Standard connectors include Salesforce, Microsoft Dynamics, Zendesk, HubSpot, ServiceNow and Trustpilot, and Eloquant also offers APIs and custom connectors. | Business includes integrations with Google Analytics, Google Sheets, Mixpanel, Slack, Microsoft Teams, Jira, and Azure DevOps; Enterprise adds Qualtrics and other custom integrations. |
| Product | Eloquant provides an AI-based cloud Customer Experience platform with Contact Centre (CCaaS) and Voice of the Customer offerings. | UXPressia describes itself as a customer experience mapping and management platform for centralizing customer journey maps, personas, service blueprints, and other CX assets. |
| Security | Eloquant states its integrated management system is certified to ISO 27001 and ISO 27701 and describes business continuity, disaster recovery and vulnerability patching measures. | UXPressia says it performs daily backups and regular vulnerability scans and security audits, and uses access logging, intrusion prevention, and a server-side firewall. |
| Support | The Basic plans list 24/7 support, an SLA commitment, a support portal and documentation resources. | UXPressia offers email support and website live chat, with its support page saying email replies typically arrive within 24–48 hours on business days. |
Eloquant plans
- Contact Centre Basic (Annual)€55 a month
- Contact Centre Basic (Monthly)€60 a month
- Voice of the Customer Basic (Annual)€600 a month
- Voice of the Customer Basic (Monthly)€640 a month
- Voice of the Customer Advanced (Annual)Priced on request
- Contact Centre Advanced (Monthly)Priced on request
UXPressia plans
- FreeFree
- Pro$36 a month
- Business$95 a month
- EnterprisePriced on request
Pick Eloquant if…
Eloquant is aimed at companies managing customer contact across channels or collecting and analysing customer feedback. Its listed customer sectors include banking, insurance, transport, retail, energy, and public services.
Pick UXPressia if…
UXPressia suits CX strategists, CX and UX designers, researchers, analysts, and project managers who need to create and organize customer experience maps and personas. Teams that need the listed integrations or broader export formats should check the plan details.