eGain Conversation Hub vs RingCentral RingCX
| eGain Conversation Hub | RingCentral RingCX | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | No |
| Paid from | — | $65/mo |
| Open source | No | No |
| Platforms | api, Web | api, macOS, Web, Windows |
| Inbound calling | Yes | Yes |
| Digital channel scope | omnichannel | omnichannel |
| Free plan | — | No |
| Paid from | — | $65/user/mo |
| Outbound dialer | — | Yes |
| IVR builder | — | Yes |
| Workforce management | — | Yes |
| Recording retention | — | 30 days |
Both are listed in Best Call Center Software. On Everything Xiaomi, RingCentral RingCX scores higher on our published basis.