eCasework
7.4#3 in public sector crm softwareFrom £100 a yearAndroidiOSWebAPI
VisiteCasework vs Open Point
Open Point
5.9#12 in public sector crm softwareWebAPI
VisitWhat both publish
| Fact | eCasework | Open Point |
|---|---|---|
| Availability target | The G-Cloud service document targets at least 99.9% availability, a four-hour recovery time objective and one-hour recovery point objective. | The company targets 99.9% monthly uptime, excluding scheduled maintenance. |
| Documentation | The help centre contains guides covering login, dashboard, casework, email, people, calendar, files, notifications, billing and security. | The help center includes getting-started, enterprise administration, communications, mobile, training, bulk tools, services, API, security, billing, release, and reporting sections. |
| Purpose | eCasework is case management and CRM software for councillors, MLAs, AMs, MPs, MSPs and unions. | Open Point brings community engagement and stakeholder relationship management together in one platform. |
| Search | A cross-service search is provided for cases, people, email, events and files. | Advanced search filters stakeholders, projects, interactions, and classifications. |
eCasework plans
- G-Cloud eCasework SaaS£100 a year
- Individuals£100 a year
- TeamsPriced on request
Open Point plans
- Customized quotePriced on request
Pick eCasework if…
eCasework suits elected representatives and unions that need to manage constituent cases, contacts, correspondence, and deadlines. Individuals and teams can choose plans with different caseworker arrangements.
Pick Open Point if…
Open Point suits public-sector and infrastructure organizations that need community feedback tools, stakeholder records, or both. It may be useful when teams want to configure fields, workflows, and branding for their needs.