Easy8 HelpDesk vs SlaMetric
| Easy8 HelpDesk | SlaMetric | |
|---|---|---|
| Free plan | No | Yes |
| Free trial | Yes | Yes |
| Paid from | — | Free |
| Open source | No | No |
| Platforms | self-hosted, Web | Web |
| Free plan | No | Yes |
| SLA scope | both | — |
| Escalation automation | Yes | — |
| Business-hour calendars | Yes | — |
| Multi-level SLAs | Yes | — |
| SLA reporting | Yes | Yes |
| API access | Yes | Yes |
Both are listed in Best IT SLA Management Software. On Everything Xiaomi, SlaMetric scores higher on our published basis.