Dialpad Workforce Management
6.7#11 in contact center workforce management softwareFrom $95 a monthAndroidiOSWebExtension
VisitDialpad Workforce Management vs Nextiva
What both publish
| Fact | Dialpad Workforce Management | Nextiva |
|---|---|---|
| Headquarters | San Ramon, California, USA | Scottsdale, Arizona, United States |
| Integrations | Supported customer-service platforms include Front, Twilio, Aircall, Intercom, Salesforce, Zendesk, Dixa, Kustomer, and Talkdesk. | Nextiva lists integrations for Salesforce, HubSpot, Microsoft Teams, Microsoft Dynamics, Google Calendar, Outlook, Zendesk, Shopify, ServiceNow, NetSuite, Square, Zoho and many other systems. |
Dialpad Workforce Management plans
- Dialpad Support Essentials$95 a month
- Dialpad Support Advanced$135 a month
- Dialpad Support Premium$170 a month
- Dialpad Support EnterprisePriced on request
- Dialpad Workforce Management (standalone)Priced on request
Nextiva plans
- Core$15 a month
- Engage$25 a month
- Scale$75 a month
Pick Dialpad Workforce Management if…
It suits contact-center teams that need to forecast demand, schedule agents and monitor adherence and productivity across multiple channels. It is available as an add-on for Dialpad Support users or as a standalone product through a Customer Success Manager.
Pick Nextiva if…
Nextiva is aimed at small companies seeking a business phone system, with options to scale to unified communications. It may suit teams that want calling alongside messaging and collaboration tools.