Dialpad Support vs eGain Conversation Hub
| Dialpad Support | eGain Conversation Hub | |
|---|---|---|
| Free plan | No | |
| Free trial | Yes | |
| Paid from | $8,095/mo | |
| Platforms | Android, api, extension, iOS, macOS, Web, Windows | api, Web |
| Free plan | No | No |
| Paid from | $80/user/mo | |
| Inbound calling | Yes | Yes |
| Outbound dialer | Yes | |
| IVR builder | Yes | |
| Digital channel scope | omnichannel | omnichannel |
| Workforce management | Yes | |
| Recording retention | 45 days | |
| Business numbers | multiple | |
| Auto attendant | Yes | |
| Call routing | custom | |
| Voicemail transcription | Yes | |
| Desktop and mobile apps | Yes | |
| Business calling | Yes | |
| Team messaging | Yes | |
| Video meetings | Yes | |
| Call recording | Yes | |
| Business SMS | Yes | |
| Meeting participant limit | 150 participants | |
| Drop trigger | manual | |
| CRM integrations | Yes | |
| Contact import | both | |
| Supported social channels | Facebook, Instagram, X, YouTube | |
| Private social replies | Yes | |
| Comment moderation | Yes | |
| SLA management | Yes | |
| Workflow automation | Yes | |
| Customer profiles | Yes |
Listed together in Best Call Center Software