Desk365
8.7#2 in help desk softwareFrom $12 a monthFree planAndroidiOSWebAPI
VisitDesk365 vs Web Help Desk
Web Help Desk
7.2#23 in it sla management softwareiOSWebLinuxmacOS
VisitWhat both publish
| Fact | Desk365 | Web Help Desk |
|---|---|---|
| Asset management | Premium includes lifecycle tracking, software management, inventory, vendors and depreciation. | Subscriptions include automated asset discovery, hardware-to-ticket linking, asset lifecycle tracking, and software license management. |
| Founded | Desk365 says it was founded in 2020 to build a cloud-based customer service platform. | 1999 |
| Headquarters | Union City, California, USA | Austin, Texas, USA |
| Integrations | Jira connects through the API; Asana, Microsoft Planner and Azure DevOps connect through Power Automate; Power BI uses the API. | It integrates with SolarWinds Network Performance Monitor, Network Configuration Manager, and Server & Application Monitor to surface alerts and create tickets automatically. |
| Knowledge base | Knowledge-base articles are created with a visual editor and published through a self-service portal. | Web Help Desk includes a searchable knowledge base for publishing FAQs and support articles for end users. |
Desk365 plans
- FreeFree
- Free PlanFree
- Standard$12 a month
- Plus$22 a month
- Premium$32 a month
- AI Agent add-on$50, paid once
Web Help Desk plans
- 1–5 technicians$533 a year
- 6–10 technicians$524 a year
- 11–20 technicians$517 a year
- 21–30 technicians$507 a year
- 31–40 technicians$492 a year
- 41–50 technicians$473 a year
Pick Desk365 if…
Desk365 may suit support or IT teams that need ticket handling across several channels alongside asset and approval workflows. Its free plan is described as suitable for solopreneurs or personal projects, up to 50 tickets per month.
Pick Web Help Desk if…
It suits IT support teams that need ticket handling alongside asset tracking, end-user knowledge articles, and configurable SLAs. Organizations must be prepared to host it in their own infrastructure and choose a paid annual technician tier.