Desk365
8.7#2 in help desk softwareFrom $12 a monthFree planAndroidiOSWebAPI
VisitDesk365 vs ServiceTonic
ServiceTonic
6.7#55 in help desk softwareAndroidiOSWebAPI
VisitWhat both publish
| Fact | Desk365 | ServiceTonic |
|---|---|---|
| Free plan | Yes | No |
| Headquarters | Union City, California, USA | Barcelona, Spain |
| Integrations | Jira connects through the API; Asana, Microsoft Planner and Azure DevOps connect through Power Automate; Power BI uses the API. | The product sheet lists email integrations, LDAP and Active Directory, Azure AD / Entra ID, SQL Server, Oracle, MySQL, DB2, REST APIs, WhatsApp, telephony, and Google Maps. |
Desk365 plans
- FreeFree
- Free PlanFree
- Standard$12 a month
- Plus$22 a month
- Premium$32 a month
- AI Agent add-on$50, paid once
ServiceTonic plans
- ServiceTonic (Cloud or On-premise)Priced on request
Pick Desk365 if…
Desk365 may suit support or IT teams that need ticket handling across several channels alongside asset and approval workflows. Its free plan is described as suitable for solopreneurs or personal projects, up to 50 tickets per month.
Pick ServiceTonic if…
ServiceTonic suits IT, customer-service, and other departments needing centralized ticket and service management. It also fits teams using ITIL-related processes and cloud or on-premise deployment.