Desk365
8.7#2 in help desk softwareFrom $12 a monthFree planAndroidiOSWebAPI
VisitDesk365 vs osTicket
What both publish
| Fact | Desk365 | osTicket |
|---|---|---|
| Free plan | Yes | Yes |
| Product | Desk365 describes itself as an AI-powered helpdesk for customer support and IT, combining tickets, assets, Microsoft Teams, and AI agents in one workspace. | osTicket is an open-source support ticketing system that routes inquiries created via email, web forms, and API. |
Desk365 plans
- FreeFree
- Free PlanFree
- Standard$12 a month
- Plus$22 a month
- Premium$32 a month
- AI Agent add-on$50, paid once
osTicket plans
- Open Source Free DownloadFree
- Cloud-hosted$12 a month
- 4-hour Training and Onboarding Session via Zoom$999, paid once
- osTicket Premium Business Support$12,500 a year
- osTicket Enterprise On-Call Support$25,000 a year
- Virtual AppliancePriced on request
Pick Desk365 if…
Desk365 may suit support or IT teams that need ticket handling across several channels alongside asset and approval workflows. Its free plan is described as suitable for solopreneurs or personal projects, up to 50 tickets per month.
Pick osTicket if…
It suits teams seeking an open-source ticketing system they can self-host or use through cloud hosting, with automated routing and configurable ticket forms.