Desk365
8.7#2 in help desk softwareFrom $12 a monthFree planAndroidiOSWebAPI
VisitDesk365 vs Mojo Helpdesk
Mojo Helpdesk
7.0#43 in help desk softwareFrom $14 a monthWebAPI
VisitWhat both publish
| Fact | Desk365 | Mojo Helpdesk |
|---|---|---|
| API | Desk365 exposes a REST API v3 documented with OpenAPI and authenticated by an API key in the Authorization header. | Mojo Helpdesk provides a v2 API for retrieving, creating, updating, and managing support tickets and related resources. |
| Automation and SLAs | The platform supports workflow automation, round-robin assignment, SLA reminders and escalation alerts. | Business rules and bots can assign tickets round-robin, send auto-responders, and escalate tickets before an SLA slips. |
| Founded | Desk365 says it was founded in 2020 to build a cloud-based customer service platform. | 2006 |
| Free plan | Yes | No |
| Headquarters | Union City, California, USA | Austin, Texas |
| Integrations | Jira connects through the API; Asana, Microsoft Planner and Azure DevOps connect through Power Automate; Power BI uses the API. | The site says email, Google Workspace, Zapier, and Slack connect out of the box. |
| Product | Desk365 describes itself as an AI-powered helpdesk for customer support and IT, combining tickets, assets, Microsoft Teams, and AI agents in one workspace. | Mojo Helpdesk is an all-in-one helpdesk that automates tickets, tracks performance, and helps teams manage support requests. |
Desk365 plans
- FreeFree
- Free PlanFree
- Standard$12 a month
- Plus$22 a month
- Premium$32 a month
- AI Agent add-on$50, paid once
Mojo Helpdesk plans
- Team$14 a month
- Business$24 a month
- Enterprise$34 a month
Pick Desk365 if…
Desk365 may suit support or IT teams that need ticket handling across several channels alongside asset and approval workflows. Its free plan is described as suitable for solopreneurs or personal projects, up to 50 tickets per month.
Pick Mojo Helpdesk if…
You want what its maker publishes above — check its page for the details.