Desk365
8.7#2 in help desk softwareFrom $12 a monthFree planAndroidiOSWebAPI
VisitDesk365 vs HelpSpot
What both publish
| Fact | Desk365 | HelpSpot |
|---|---|---|
| Founded | Desk365 says it was founded in 2020 to build a cloud-based customer service platform. | 2005 |
| Free plan | Yes | No |
| Integrations | Jira connects through the API; Asana, Microsoft Planner and Azure DevOps connect through Power Automate; Power BI uses the API. | Zapier connects HelpSpot with more than 5,000 applications, including Slack, Teams, Salesforce, and Google Sheets. |
| Knowledge base | Knowledge-base articles are created with a visual editor and published through a self-service portal. | Its knowledge base organizes content into books, chapters, and pages, with public or private publishing. |
| Licence | The terms identify Desk365 as proprietary software owned by Kani Technologies Inc. and grant limited, revocable access. | HelpSpot is proprietary commercial software; redistribution, modification, reverse engineering, and derivative works are restricted by its licence. |
| Rating on G2 | 4.9 out of 5 from 32 reviews. | 4.0 out of 5 from 17 reviews |
Desk365 plans
- FreeFree
- Free PlanFree
- Standard$12 a month
- Plus$22 a month
- Premium$32 a month
- AI Agent add-on$50, paid once
HelpSpot plans
- HelpSpotPriced on request
- HelpSpot—
- 3 agents$899 a year
- 5 agents$1,299 a year
- 10 agents$2,199 a year
- 20 agents$4,199 a year
Pick Desk365 if…
Desk365 may suit support or IT teams that need ticket handling across several channels alongside asset and approval workflows. Its free plan is described as suitable for solopreneurs or personal projects, up to 50 tickets per month.
Pick HelpSpot if…
You want what its maker publishes above — check its page for the details.