Desk Manager
6.8#52 in help desk softwareAndroidiOSWebAPI
VisitDesk Manager vs Front
What both publish
| Fact | Desk Manager | Front |
|---|---|---|
| API access | Yes | Yes |
| Customer portal | Yes | Yes |
| Encryption | The security page states that stored data uses AES-256 encryption and data in transit uses TLS 1.3. | Front states that data at rest uses AES-256 encryption and data in transit uses TLS encryption. |
| Help center | Yes | Yes |
| Integrations | Maestro connects systems with APIs and supports webhooks, HTTP requests, JSONata data transformation, Python execution, and bidirectional API integrations. | Front says it offers more than 160 integrations and lists Salesforce, Pipedrive, Jira, Asana, Trello, GitHub and Zapier among supported connections. |
| Shared inbox | Yes | Yes |
Desk Manager plans
No prices published.
Front plans
- Starter$25 a month
- Professional$65 a month
- Enterprise$105 a month
Pick Desk Manager if…
Desk Manager may suit organizations centralizing service work across HR, IT, marketing, legal, finance, or facilities. Its ITSM, ESM, and BPM offerings cover support operations as well as internal processes.
Pick Front if…
Front may suit teams that need shared inboxes alongside ticket automation, SLA management, a help center, or a customer portal. Its plans are organized around seat, workspace, automation-rule, and channel limits.