Desk Manager
Desk Manager is an AI platform for services and processes that aims to centralize company operations.
What Desk Manager is
Desk Manager is an AI platform for services and processes that aims to centralize company operations. Its offerings include IT service management, enterprise service management, and business process management. ITSM covers incident and request handling, automated SLAs, omnichannel support, contract management, and operational governance. ESM extends service management across departments with catalogs, configurable SLAs, approval rules, traceability, and real-time indicators. Its no-code BPM flows route work by business rules and variable values. Status automations can update tickets, send messages, assign operators, and route work between queues. Users can build custom reports, select columns and filters, schedule delivery by email, and turn reports into dashboards. The platform also lists a shared inbox, help center, customer portal, API access, and mobile app. Security provisions include ISO 27001 certification, AES-256 encryption for stored data, TLS 1.3 in transit, role-based access, multifactor authentication, and single sign-on integrations. Pricing is available on request.
Good
- Includes ITSM, ESM, and BPM offerings.
- Status automations can assign and route tickets.
- Custom reports can become dashboards.
- Supports role-based access and multifactor authentication.
- Certified to ISO 27001.
Watch out
- Pricing is available on request.
- Attachments have a 20 MB per-file limit.
- Simultaneous submissions have a 100 MB attachment limit.
- A conversation has one assigned agent at a time.
Who it suits
Desk Manager may suit organizations centralizing service work across HR, IT, marketing, legal, finance, or facilities. Its ITSM, ESM, and BPM offerings cover support operations as well as internal processes.
Verdict
Desk Manager brings service management, process flows, automation, and reporting together for internal operations. Organizations should review its on-request pricing and stated attachment limits when assessing fit.
The facts
Each one read from Desk Manager's own pages, with the date it was checked.
What it does
- Access controls
- The platform supports role-based access control, multifactor authentication, and single sign-on integrations.checked 11 Oct 2026
- API access
- Yeschecked 21 Sep 2026
- Automation
- Status automations can change ticket status, send messages, assign operators and route tickets between queues.checked 11 Oct 2026
- Chat channels
- The FAQ says chat operating hours can be configured by channel, and a conversation has one assigned agent at a time.checked 11 Oct 2026
- Cloud infrastructure
- The maker says its primary infrastructure is hosted on AWS and uses multiple availability zones with encrypted database backups in secondary locations.checked 11 Oct 2026
- Customer portal
- Yeschecked 21 Sep 2026
- Email limits
- The FAQ states a 20 MB per-file limit and a 100 MB total limit per simultaneous submission for file attachments.checked 11 Oct 2026
- Encryption
- The security page states that stored data uses AES-256 encryption and data in transit uses TLS 1.3.checked 11 Oct 2026
- Enterprise service management
- Its ESM offering applies service management across organizational areas with catalogs, configurable SLAs, approval rules, traceability, and real-time indicators.checked 11 Oct 2026
- Help center
- Yeschecked 21 Sep 2026
- Integrations
- Maestro connects systems with APIs and supports webhooks, HTTP requests, JSONata data transformation, Python execution, and bidirectional API integrations.checked 11 Oct 2026
- Internal systems
- Maestro Local can connect the platform to internal-network systems such as legacy ERPs, local databases, file servers, Active Directory, and proprietary applications.checked 11 Oct 2026
- IT service management
- Its ITSM offering includes incident management, requests, automated SLAs, omnichannel support, contract management, and operational governance.checked 11 Oct 2026
- Privacy
- The security page says the service is committed to Brazil's LGPD and provides channels for requests to correct, delete, or export personal data.checked 11 Oct 2026
- Process automation
- Its BPM offering supports no-code process flows that route work according to business rules and variable values.checked 11 Oct 2026
- Product
- Desk Manager describes itself as an AI platform for services and processes, designed to centralize company operations.checked 11 Oct 2026
- Purpose
- Desk Manager describes itself as an AI platform for services and processes.checked 11 Oct 2026
- Reporting
- Users can create custom reports in most applications, choose columns and filters, schedule email delivery, and turn reports into dashboards.checked 11 Oct 2026
- Security
- The maker states that Desk Manager is certified to ISO 27001 for information security management.checked 11 Oct 2026
- Security certification
- The homepage states that Desk Manager is certified to ISO 27001.checked 11 Oct 2026
Where it runs
- Browser support
- The FAQ lists Google Chrome, Mozilla Firefox, Opera, Safari and Edge as supported browsers.checked 11 Oct 2026
- Mobile app
- The maker's homepage includes a “Baixe o APP” link for the Desk Manager platform.checked 11 Oct 2026
The company
- Headquarters
- The company lists its headquarters in Mogi das Cruzes, São Paulo, Brazil.checked 11 Oct 2026
- Intended teams
- The homepage describes solutions for HR, IT, marketing, legal, finance and facilities departments.checked 11 Oct 2026
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