Chatwoot
9.4#1 in help desk softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitChatwoot vs Desk Manager
Desk Manager
6.8#52 in help desk softwareAndroidiOSWebAPI
VisitWhat both publish
| Fact | Chatwoot | Desk Manager |
|---|---|---|
| Chat channels | omnichannel | The FAQ says chat operating hours can be configured by channel, and a conversation has one assigned agent at a time. |
| Product | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. | Desk Manager describes itself as an AI platform for services and processes, designed to centralize company operations. |
| Security | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. | The maker states that Desk Manager is certified to ISO 27001 for information security management. |
| Support | Community Edition support is provided through Discord and GitHub, while Premium Support adds priority email support and Enterprise includes phone support and developer office hours. | The homepage lists a specialist contact form, the phone number (11) 2146-0000, and [email protected]. |
Chatwoot plans
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
Desk Manager plans
No prices published.
Pick Chatwoot if…
Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.
Pick Desk Manager if…
Desk Manager may suit organizations centralizing service work across HR, IT, marketing, legal, finance, or facilities. Its ITSM, ESM, and BPM offerings cover support operations as well as internal processes.