Decagon vs eGain SelfService+AI
| Decagon | eGain SelfService+AI | |
|---|---|---|
| Free plan | No | |
| Paid from | $20/mo | |
| Platforms | api, Web | api, Web |
| Supported channels | chat, voice, email, SMS, WhatsApp | |
| Workflow actions | Yes | |
| Human handoff | Yes | |
| Voice support | Yes | |
| Multilingual support | Yes | |
| API access | Yes | |
| Channels supported | chat, voice, email, SMS, WhatsApp | |
| Free plan | No | |
| Customer portal | Yes | |
| Embedded widget | Yes | |
| Guided workflows | Yes | |
| Knowledge sources | files |
Listed together in Best Customer Self-Service Software