Daktela WFM
8.2#1 in contact center workforce management softwareFrom €12 a monthFree planAndroidiOSWebAPI
VisitDaktela WFM vs Nextiva
What both publish
| Fact | Daktela WFM | Nextiva |
|---|---|---|
| Company profile | LinkedIn lists Daktela as a privately held telecommunications company founded in 2005 with 51–200 employees and headquarters in Prague. | LinkedIn lists Nextiva as privately held, founded in 2008, headquartered in Scottsdale, Arizona, with 1,001–5,000 employees. |
| Headquarters | Prague, Czech Republic | Scottsdale, Arizona, United States |
| Intended users | The product is positioned for contact centre teams that need to forecast demand, schedule agents, and monitor workforce coverage. | Nextiva describes the cloud phone system as suitable for small companies and says it can scale to advanced unified communications as needs grow. |
| Rating on Capterra | 4.3 out of 5 from 3 reviews. | 4.6 out of 5 from 919 reviews. |
| Rating on Chrome Web Store | 5.0 out of 5 from 5 ratings. | 2.7 out of 5 from 3 ratings for the Nextiva Chrome Extension. |
| Rating on G2 | 4.8 out of 5 from 48 reviews. | 4.5 out of 5 from 3,677 reviews. |
Daktela WFM plans
- AdminFree
- WFM AdminFree
- SMS€12 a month
- Webchat€15 a month
- WFM Agent€20 a month
- Agent€20 a month
Nextiva plans
- Core$15 a month
- Engage$25 a month
- Scale$75 a month
Pick Daktela WFM if…
Daktela WFM suits contact centre teams that need to forecast demand, plan agent shifts, and monitor coverage. The free Admin plan is for users without scheduled shifts.
Pick Nextiva if…
Nextiva is aimed at small companies seeking a business phone system, with options to scale to unified communications. It may suit teams that want calling alongside messaging and collaboration tools.