Daktela Contact Center
7.9#17 in call center softwareFrom €12 a monthAndroidiOSWebAPI
VisitDaktela Contact Center vs Genesys Cloud CX
Genesys Cloud CX
8.8#1 in call center softwareFrom $75 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | Daktela Contact Center | Genesys Cloud CX |
|---|---|---|
| Founded | 2005 | Gartner lists Genesys as founded in 1990. |
| Free plan | No | No |
| Headquarters | Prague, Czech Republic | Menlo Park, California, United States |
| Integrations | Daktela offers pre-built integrations for CRM, e-shop, WFM and back-office systems, with REST API and multiple SDKs. | Genesys advertises more than 600 turnkey applications and integrations from over 300 partners through AppFoundry. |
Daktela Contact Center plans
- Voice€30 a month
- Email€30 a month
- Webchat€15 a month
- SMS€12 a month
- Social€25 a month
- Voice + Email€50 a month
Genesys Cloud CX plans
- Genesys Cloud CX 1$75 a month
- Genesys Cloud CX 2$115 a month
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
Pick Daktela Contact Center if…
Daktela suits customer service teams that want to manage voice and digital channels alongside helpdesk and reporting tools. It may also fit organizations that need integrations or API access and support across mobile and desktop clients.
Pick Genesys Cloud CX if…
Genesys Cloud CX suits contact centers that need voice or omnichannel routing, workforce management and team collaboration. It also fits organizations coordinating AI governance across contact-center operations, service, IT and development teams.