CustomerSure
6.4#7 in complaint management softwareFrom £1,999 a monthWebAPI
VisitCustomerSure vs IQVIA SmartSolve Complaint Management
IQVIA SmartSolve Complaint Management
6.8#1 in data marketplace softwareAndroidiOSWebAPI
VisitWhat both publish
| Fact | CustomerSure | IQVIA SmartSolve Complaint Management |
|---|---|---|
| Founded | 2010 | 2016 |
| Headquarters | Newcastle upon Tyne, United Kingdom | Durham, North Carolina, USA |
| Purpose | CustomerSure is a Voice of Customer platform that helps organisations collect feedback and turn it into action. | The AI-powered solution is for life sciences organizations managing global complaints, regulatory reporting, and post-market surveillance. |
CustomerSure plans
- CX Starter£1,999 a month
- CX PlatinumPriced on request
- CX Pro—
IQVIA SmartSolve Complaint Management plans
- Custom quotePriced on request
- SmartSolve Complaint ManagementPriced on request
Pick CustomerSure if…
CustomerSure is aimed at regulated, service-driven organisations, including financial services, housing, healthcare, and utilities. It may suit teams that need feedback analysis alongside assigned, monitored follow-up actions.
Pick IQVIA SmartSolve Complaint Management if…
SmartSolve Complaint Management is intended for life sciences organizations handling global complaints, regulatory reporting, and post-market surveillance. Its Quality intake portal is intended for field personnel and extended demand-chain partners, including healthcare professionals, clinical investigators, and customers.