Customer Thermometer
6.9#7 in customer satisfaction softwareFrom $9 a monthiOSWebAPI
VisitCustomer Thermometer vs Feedbackly
Feedbackly
7.2#4 in customer satisfaction softwareAndroidiOSWebAPI
VisitWhat both publish
| Fact | Customer Thermometer | Feedbackly |
|---|---|---|
| Free plan | No | No |
| Headquarters | Brighton, United Kingdom | Helsinki, Finland |
| Integrations | Listed integrations include Gmail, Outlook, Zendesk, Salesforce, ServiceNow, and ConnectWise. | Feedbackly offers REST API and SOAP API connections, and says its Salesforce integration can trigger targeted surveys and return feedback data to accounts. |
| Product | Customer Thermometer collects customer ratings and feedback through short surveys embedded in emails, support tickets, and other communications. | Feedbackly is a customer experience platform for collecting, analyzing, and acting on customer feedback across customer touchpoints. |
| Support | The company calls its customer support team the Ministry of Magic and says it helps customers use the software and related processes. | Plan support ranges from Help Center and live chat on Single to email support on Pro and phone support plus a personal Customer Success Manager on Custom. |
Customer Thermometer plans
- At the Beach$9 a month
- Jumper$49 a month
- Flyer$99 a month
- Mach 1$159 a month
- Mach 2$259 a month
- Mach 3$400 a month
Feedbackly plans
- Single€249 a month
- Pro€499 a month
- Custom—
- Single (annual billing)€199
- Single (monthly)€249 a month
- Pro (annual billing)€399
Pick Customer Thermometer if…
Customer Thermometer suits organizations that want customers to rate service or leave comments directly from emails and tickets. Teams using its listed integrations or API and webhook exports may also find it relevant.
Pick Feedbackly if…
Feedbackly suits midsize and enterprise teams measuring customer feelings across the customer journey. It may also fit teams that need surveys across multiple channels and journey analytics.