Custellence
6.8#5 in customer journey mapping softwareFrom $1,999 a yearFree planWeb
VisitCustellence vs UXPressia
What both publish
| Fact | Custellence | UXPressia |
|---|---|---|
| Collaboration | Teams can share maps, collaborate in real time, comment, follow changes, and assign roles and permissions. | UXPressia says teams can collaborate on journey maps and personas in real time and asynchronously. |
| Company | Custellence lists its address as Götgatan 22A, 118 46 Stockholm. | UXPressia says it was established in 2015 and is headquartered in Sacramento, California, United States. |
| Exports | Collaborate and Enterprise users can export maps as PDF, PNG, or CSV; Free users cannot export maps. | Maps and personas can be exported in PNG, PDF, CSV, or PPTX formats, with plan availability varying. |
| Founded | 2015 | 2015 |
| Headquarters | Stockholm, Sweden | Sacramento, California, United States |
| Integrations | Custellence describes linking maps or cards to tools including Google, Microsoft, Slack, Jira, Trello, and Asana using workflow links. | Business includes integrations with Google Analytics, Google Sheets, Mixpanel, Slack, Microsoft Teams, Jira, and Azure DevOps; Enterprise adds Qualtrics and other custom integrations. |
| Product | Custellence is a web-based customer journey mapping tool for creating and connecting maps to support customer-centric change management. | UXPressia describes itself as a customer experience mapping and management platform for centralizing customer journey maps, personas, service blueprints, and other CX assets. |
| Security | Custellence states that it completed a SOC 2 Type II audit and makes the detailed report available to customers upon request. | UXPressia says it performs daily backups and regular vulnerability scans and security audits, and uses access logging, intrusion prevention, and a server-side firewall. |
| Support | The homepage says customers receive support from real people with replies within 24 hours, and Enterprise includes priority support and customer experience coaching. | UXPressia offers email support and website live chat, with its support page saying email replies typically arrive within 24–48 hours on business days. |
Custellence plans
- Free ForeverFree
- Free ForeverFree
- Collaborate$199 a month
- Collaborate$1,999 a year
- EnterprisePriced on request
UXPressia plans
- FreeFree
- Pro$36 a month
- Business$95 a month
- EnterprisePriced on request
Pick Custellence if…
Custellence suits customer experience and journey managers who need to map customer interactions and collaborate with colleagues. Its audience includes teams in financial services, insurance, and medtech.
Pick UXPressia if…
UXPressia suits CX strategists, CX and UX designers, researchers, analysts, and project managers who need to create and organize customer experience maps and personas. Teams that need the listed integrations or broader export formats should check the plan details.