Convin
7.6#1 in call center speech analytics softwareFree planFree planAndroidiOSWebAPI
VisitConvin vs Thematic
What both publish
| Fact | Convin | Thematic |
|---|---|---|
| Company history | Four IIT-Delhi graduates founded Convin in 2021. | Thematic says it officially launched in 2017 after its founders developed a solution for analyzing survey responses and connecting themes to metrics. |
| Founded | 2021 | 2017 |
| Integrations | The integration directory organizes connections across CRM, CCaaS, dialer, messaging, analytics, ticketing, HR, and other categories, and names services such as Amazon Connect, Ameyo, Aircall, and Calendly. | Integration options include one-click integrations, API access, sFTP, file uploads, and custom integrations; listed connections include Qualtrics, Intercom, Zendesk, Slack, BigQuery, and Snowflake. |
Convin plans
- Quality Management SoftwareFree
- Customized plans for every businessPriced on request
Thematic plans
- Foundation$25,000 a year
- EnterprisePriced on request
Pick Convin if…
Convin may suit contact center teams that need conversation recording, transcription, and quality scoring across multiple channels. Its deployment options and multilingual analysis may be relevant to organizations with varied infrastructure or language needs.
Pick Thematic if…
Thematic suits enterprise CX teams consolidating feedback from multiple channels and routing insights to teams. Its stated data fit is at least 2,000 rows of verbatims.