Contact vs Enghouse CCaaS
| Contact | Enghouse CCaaS | |
|---|---|---|
| Free trial | Yes | |
| Platforms | Windows | api, Web |
| Screen pop | Yes | Yes |
| In-call controls | Yes | |
| Deployment | on-premises | cloud |
| Supported phone systems | Cisco Call Manager 5.0; Cisco Call Manager 5.1; Cisco Call Manager 6.0; Cisco Call Manager 7.1; Cisco Call Manager 8; Cisco CME | Avaya, Cisco, Alcatel, Microsoft, Siemens |
| Click-to-dial | Yes | |
| Outbound dialer | Yes | |
| IVR | Yes | |
| Channel coverage | omnichannel | |
| Call recording | Yes | |
| Supervisor tools | Yes | |
| Demand forecasting | Yes | |
| Skills-based scheduling | Yes | |
| Intraday management | Yes | |
| Omnichannel forecasting | Yes | |
| Supported channels | calls, email, chat, social media | |
| Voice channel | Yes | |
| Digital channels | email, SMS, webchat, social media, video, voicemail | |
| Workforce management | Yes | |
| Interaction recording | Yes |
Listed together in Best Computer Telephony Integration Software