CompassDocs
8.3#1 in hr knowledge base softwareFrom $8 a monthFree planWebAPILinuxmacOS
VisitCompassDocs vs Zendesk Guide
Zendesk Guide
8.6#3 in knowledge base softwareFrom $19 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | CompassDocs | Zendesk Guide |
|---|---|---|
| Integrations | The product lists a Claude connector, Microsoft 365 and Entra sync, Google Workspace directory sync, and notifications through Webex, Teams, Slack, email, or webhooks. | Zendesk Marketplace lists more than 1,200 apps, connectors, themes and partners. |
CompassDocs plans
- CommunityFree
- Cloud$8 a month
- Enterprise$599 a year
- Enterprise dedicated support add-on$3,000 a year
Zendesk Guide plans
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
Pick CompassDocs if…
It suits teams that want to host their own searchable knowledge base and manage document review and access by role. Organizations needing a managed cloud service should note that the listed Cloud plan has not launched.
Pick Zendesk Guide if…
It suits organizations publishing support or knowledge content for both internal and external readers. Teams needing custom domains, SSO, revision history, and analytics may find its listed capabilities relevant.