Civica ECLIPSE
5.5#14 in social work case managementWeb
VisitCivica ECLIPSE vs Primero
What both publish
| Fact | Civica ECLIPSE | Primero |
|---|---|---|
| Audit trail | Yes | Yes |
| Deployment | cloud | hybrid |
| Purpose | ECLIPSE is a cloud-native case management platform for social care, including adult and children’s services. | Primero is an open-source information management platform for protection-related data, including child protection and gender-based violence case management, incident monitoring, and family tracing and reunification. |
| Reporting dashboards | Yes | Yes |
| Support | Civica Always On provides continuous online access to support resources, request management, discussion forums and learning materials. | The Support Hub provides open-source documentation, knowledge-base articles, release information, training resources, technical guidance, and community access. |
Civica ECLIPSE plans
- Civica ECLIPSEPriced on request
Primero plans
- Tier 3: Full Service SaaS$8,250 a year
- Tier 4: Hybrid deployment$25,000 a year
- Tier 1: DIYFree
- Tier 2: Single organizationPriced on request
- Tier 5: Custom packagePriced on request
Pick Civica ECLIPSE if…
You want what its maker publishes above — check its page for the details.
Pick Primero if…
Primero suits organizations that need structured case intake, custom fields, audit trails, and reporting. Its deployment options fit teams considering self-management, hosted service, or a hybrid setup.