Chronodesk
6.9#24 in it sla management softwareFrom $15 a monthAndroidiOSWeb
VisitChronodesk vs KIX
What both publish
| Fact | Chronodesk | KIX |
|---|---|---|
| Integrations | The maker lists WhatsApp Business and Xero integrations, and its navigation also lists Claude MCP. | Official Connect modules integrate KIX with opsi, baramundi, Deskcenter, external databases and JSON web services. |
| Mobile | The Chronodesk Mobile page says native apps are available for iOS and Android and included at no additional cost for active users across subscription tiers. | The KIX Field Service App is listed for iOS 17 and later and Android 13 and later. |
| Notable limits | The service desk page says Chronodesk may be more than needed for users who only need a free personal ticket list or basic shared inbox. | The maker says KIX Start has limited functionality and includes no support or maintenance; its pricing page marks several add-ons unavailable in Start. |
| Security | The security page states AES-256 encryption at rest, TLS 1.2+ in transit, daily automated backups, and role-based access controls. | KIX Pro supports LDAP/AD synchronization, OpenID Connect and Kerberos single sign-on, S/MIME, and multifactor authentication; these are listed as unavailable in Start. |
Chronodesk plans
- Essential$15 a month
- Professional$30 a month
- Advanced$40 a month
- EnterprisePriced on request
KIX plans
- KIX StartFree
- KIX Pro Business Cloud€33 a month
- KIX Pro Business On-Prem€3,690, paid once
- KIX Pro Enterprise CloudPriced on request
- KIX Pro Enterprise On-PremPriced on request
Pick Chronodesk if…
Chronodesk is aimed at customer support teams, internal IT help desks, managed service providers, and professional service businesses. It is less suited to someone who only needs a personal ticket list or basic shared inbox.
Pick KIX if…
KIX may suit help desks, IT teams, enterprise service teams, and technical customer support groups that need ticket and asset management. The deployment choice may appeal to organizations considering cloud or on-premises use.