Cerb
8.3#9 in help desk softwareFrom $40 a monthFree planWebAPILinuxSelf-hosted
VisitCerb vs Helpwise
What both publish
| Fact | Cerb | Helpwise |
|---|---|---|
| Founded | 2001 | 2019 |
| Headquarters | Covina, California, USA | Palo Alto, California, United States |
| Integrations | Connected services support OAuth, API keys, bearer tokens, HTTP Basic, AWS credentials, OpenID Connect, SAML, webhooks, portals and plugins. | The integration directory lists Gmail, Microsoft Office 365/Outlook, WhatsApp, Facebook, Instagram, Twilio, HubSpot, Zapier, Pipedrive, and Shopify among its integrations. |
Cerb plans
- Community—
- Cerb Cloud Slots$40 a month
- Community self-hostedFree
- Cerb Cloud$40 a month
- Licensed self-hosted$40 a month
Helpwise plans
- Standard$15 a month
- Premium$29 a month
- Advanced$49 a month
Pick Cerb if…
You want what its maker publishes above — check its page for the details.
Pick Helpwise if…
Helpwise suits teams handling many customer queries across channels, especially where several people need to reply to or access conversations. The listed use cases include customer success, finance, HR, procurement, support, sales, and operations.